Discussion groups tend to keep covering the same ground over and over again, because people forget what was said before. I think the invention of the Frequently Asked Questions, the FAQ, was a response to that. A lot of times just reading the FAQ is more valuable than joining the discussion group.

Cooperation has a transactional nature, we agree it is a mutual good. Collaboration is deeper, we don’t know what the transaction is, or if there is one, but if I give of myself to this collaboration, some good will come out of it. You have to trust somebody to collaborate.

Often as you move comments around and have similar comments adjacent to each other, you find that half of the words can be cut out. Because a sentence says it all if the sentence is in just the right place. On Ward's wiki, the process has been called "refactoring," which is what we call the process in software. Ward's wiki is about software and it has software people on it, so they call it refactoring. Anyplace else it would probably be called editing. So on Ward's wiki, refactoring is an ongoing process. The assumption is that when something turns out to not be ideal, it will be refactored again. Everything is subject to refactoring.

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People can and do trust works produced by people they don’t know. The real world is still trying to figure out how Wikipedia works. A fantastic resource. Open source is produced by people that you can’t track down, but you can trust it in very deep ways. People can trust works by people they don’t know in this low communication cost environment.

Computers are famous for difficulties. A difficulty is just a blockage from progress. You have to try a lot of things. When you finally find what works, it doesn't tell you a thing. It won't be the same tomorrow. Getting the computer to work is so often dealing with difficulties.

Wiki has a feel of brainstorming, though it's not as interactive. You can do 10 minutes of brainstorming, and 30 minutes of analysis of the product of that brainstorming, and have something in 45 minutes. The pace on wiki is slower. You could write a page about an idea, or maybe a page about a bunch of ideas. Then you could come back in a week and see what's developed on that page.

It was a turning point in my programming career when I realized that I didn't have to win every argument. I'd be talking about code with someone, and I'd say, "I think the best way to do it is A." And they'd say, "I think the best way to do it is B. I'd say, "Well no, it's really A." And they'd say, "Well, we want to do B." It was a turning point for me when I could say, "Fine. Do B. It's not going to hurt us that much if I'm wrong. It's not going to hurt us that much if I'm right and you do B, because, we can correct mistakes. So lets find out if it's a mistake."

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Often, the program ends up amazing. You'll say, "This is beautifully architected." Well, where did that architecture come from? In this case, architecture means the systematic way we deal with diverse requirements. Architecture allows us, when we go to do work we need to do on the program, to find where things go. It is a system that was worked into the program by all the little decisions we made — little decisions that were right, and little decisions that were wrong and corrected. In a sense we get the architecture without really trying. All the decisions in the context of the other decisions simply gel into an architecture.