Before we can establish any immutable 'principles' of administration, we must be able to describe, in words, exactly how an administrative organizati… - Herbert Simon

Organizations and institutions provide the general stimuli and attention-directors that channelize the behaviors of the members of the group, and that provide those members with the intermediate objectives that stimulate action.

The capacity of the human mind for formulating and solving complex problems is very small compared with the size of the problems whose solution is required for objectively rational behavior in the real world—or even for a reasonable approximation to such objective rationality.

The function of knowledge in the decision-making process is to determine which consequences follow upon which of the alternative strategies.