In this business, it takes all the running you can do just to stay in the same place. - Gerald M. Weinberg

Much of the ability to help other people arises from personal power, but it would be naive to assert that nothing else is required. In large organizations, there are many resources available to a leader — money to pay for training, support staff, office space, tools to make work more efficient, access to helpful people. Such resources are not evenly distributed, and one of the requirements for becoming a problem-solving leader is to acquire organizational power so as to obtain resources for other innovators.

The Hawthorne Effect (“the process of being observed often motivates people to better performance”) can be the bane of scientific observation.

problem-solving leaders have one thing in common: a faith that there’s always a better way