All the time we find ourselves in situations where people know things about the program, but they can't apply that knowledge to the program. Why? Bec… - Ward Cunningham

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All the time we find ourselves in situations where people know things about the program, but they can't apply that knowledge to the program. Why? Because the knowledge runs counter to some organizational decision that was made before they had that knowledge. In other words, the program becomes resistant to that collection of knowledge.