You could own the best hotel in the world located on the best beach in California, but if customers are treated like inconveniences and requests go u… - M.J. DeMarco

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You could own the best hotel in the world located on the best beach in California, but if customers are treated like inconveniences and requests go unfulfilled, they won’t return.

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Additional quotes by M.J. DeMarco

Consider the statistics. In 2007, the Washington Post reported that, according to Nellie Mae, the giant student loan service provider, when college students are seniors, 56% of them will have four or more credit cards with an average balance of $2,864. According to a research report by Demos-USA.org, a public policy research and advocacy organization, people in the 18–24 age bracket spend nearly 30% of their monthly income on debt repayment. This is double from twenty years ago. A survey of college borrowers found that the average college senior graduated with nearly $19,000 in student loan debts, and graduate degree pursuers more than $45,000. A 2007 Charles Schwab survey revealed that teenagers believe when they get older, they will earn an average salary of $145,000. The reality? Adults with a college degree earned an average of $54,000.

A Sidewalker’s financial destination doesn’t exist. The plan is to have no plan. Surplus money is immediately spent on the next great gadget, the next trip, the next newer car, the next fashionable style, or the next hot fad. The Sidewalk’s siren song is instant gratification which can come from many addictive sources: junk food, shopping, video games, television, and smartphones. Money is disrespected like a hot potato that’s quickly exchanged for the latest fix of the week. Responsibility and accountability? Weak, or worse, absent. Moreover, “feelings” and quick dopamine hits are prioritized over logic and critical thinking, two skills needed for an extraordinary life.

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