The British ruling class was never noted for its expertise in haut cuisine. Rumors that they conquered a quarter of the planet in search of a decent … - Charles Stross

It is a government agency. And government agencies are run as bureaucracies. There is a role for bureaucracy; it’s very useful for certain tasks. In particular, it facilitates standardization and interchangeability. Bureaucracies excel at performing tasks that must be done consistently whether the people assigned to them are brilliant performers or bumbling fools. You can’t always count on having Albert Einstein in the patent office, so you design its procedures to work even if you hire Mr. Bean by mistake.

Never attribute to incompetence that which can be adequately explained by jet lag.

Along the way she’d acquired a powerful conviction that history was a series of accidents—God was either absent or playing a very elaborate practical joke (the Eschaton didn’t count, having explicitly denied that it was a deity)—and that the seeds of evil usually germinated in the footprints of people who knew how everybody else ought to behave and felt the need to tell them so.