*Effective help can only start with mutual agreement on a clear definition of the problem.* Interestingly - Gerald M. Weinberg

Testing gathers information about a product; it does not fix things it finds that are wrong.

Specifications evolve together with programs and programmers. Writing a program is a process of learning — both for the programmer and the person who commissions the program.

I’m reminded of the story of the village idiot whose antique watch stopped running. He pried it open and found a dead cockroach inside. “No wonder it doesn’t work,” he said, “the manager is dead.