A proper apology consists of conveying the 3 Rs: regret (genuine empathy with the other), responsibility (not blaming someone else), and remedy (your… - Kevin Kelly
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A proper apology consists of conveying the 3 Rs: regret (genuine empathy with the other), responsibility (not blaming someone else), and remedy (your willingness to fix it).
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About
Kevin Kelly
Kevin Kelly (born 1952) is the founding executive editor of Wired magazine, and a former editor/publisher of the Whole Earth Catalog. Kelly is considered an expert in digital culture, and is said to have helped make technology part of popular culture.
Biography information from
Wikiquote·
Portrait adapted from
Wikimedia Commons, Christopher Michel (CC BY)
The visitor waiting for the demo stands in the center of an actual real nondescript waiting room. A pair of large dark goggles rest on a stool. The visitor dons the goggles and is immediately immersed into a virtual version of the same room she was standing in, with the same nondescript paneling and chairs. Not much is changed from her point of view. She can look around. The scene looks a little coarser through the goggles. But slowly the floor of the room begins to drop away, leaving the visitor standing on a plank that now floats over the receding floor 30 meters below. She is asked to walk out farther on the plank suspended high over a most realistic pit. The realism of the scene has been improved over the years so that by now the response of the visitor is very predictable. Either she cannot move her feet or she trembles as she inches forward, palms sweating.