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" "Throughout life, all people are engaged in activities – practical or mental – trying to solve problems, activities that themselves give rise to problems. To solve these problems, people need knowledge. They can acquire this personal knowledge in two main ways. First, they can interrogate the world – natural and social – by means of closer observation, deeper analysis, controlled experiment, all forms of cognitive interaction. Second, they can enrich their personal knowledge by communicative interaction with the stock of public knowledge that mankind has built up over the millenia, thus acquiring what we may call information. The activities in which people engage also produce two other kinds of knowledge: that embodied in people (skills) and that embodied in their artefacts.
Brian Campbell Vickery (September 11, 1918 – October 17, 2009) was a British information scientist and classification researcher, and Professor and director at the School of Library, Archive and Information Studies at University College London from 1973 to 1983.
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We communicate with each other to inform, to instruct, to persuade, to amuse, to annoy. Informing and instructing aim to alter the receiver's concepts, whereas persuading, amusing or annoying aim to change his preferences or feelings. In a work situation people do make jokes and enemies, and use the arts of persuasion, but much of their communication has an informal or instructional aspect.