The formalization of behavior takes formal power away from the workers and the managers who supervise them and concentrates it near the top of the li… - Henry Mintzberg Storch
" "The formalization of behavior takes formal power away from the workers and the managers who supervise them and concentrates it near the top of the line hierarchy and in the technostructure, thus centralizing the organization in both dimensions. The result is Type A decentralization. Training and indoctrination produces exactly the opposite effect: it develops expertise below the middle line, thereby decentralizing the structure in both dimensions (Type E). Putting these two conclusions together, we can see that specialization of the unskilled type centralizes the structure in both dimensions, whereas specialization of the skilled or professional type decentralizes it in both dimensions.
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About Henry Mintzberg Storch
Henry Mintzberg (born September 2, 1939) is a Canadian organizational theorist and Professor of Management Studies at the McGill University in Montreal, Quebec, Canada.
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Henry Mintzberg
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Additional quotes by Henry Mintzberg Storch
The professional administrators — especially those at higher levels — serve key roles at the boundary of the organization, between the professionals inside and interested parties — governments, client associations, and so on — on the outside. On the one hand, the administrators are expected to protect the professionals' autonomy, to "buffer" them from external pressures. On the other hand, the administrators are expected to woo these outsiders to support the organization, both morally and financially. Thus, the external roles of the manager—maintaining liaison contacts, acting as figurehead and spokesman in a public relations capacity,negotiating with outside agencies—emerge as primary ones in professional administration.
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