The heart and soul of everything the Wikimedia project does is volunteer driven, it's volunteer energy, volunteer time, altruism, people's commitment… - Sue Gardner

The difference between Wikipedia and other editorially created products is that Wikipedians are not professionals, they are only asked to bring what they know. Everyone brings their crumb of information to the table. If they are not at the table, we don't benefit from their crumb.

It [Wikipedia] was built 10 years ago and hasn’t changed that much, [but] we are looking for ways to increase serendipity. We are happily dependent on the inventiveness of the people who join us of their own volition.

Assume good faith. This is so easier said than done ;/ But for real, assume good faith. When someone asks a question and you think they are trolling, it’s entirely possible they are not. (Maybe they are 15 years old, or their English is imperfect, or they have an impairment of some kind.) Even if they are trolling: there will always be onlookers who don’t know it, and who, whatever the provocation, will recoil if you are curt or unkind. Trolling also gives you an opportunity to equip onlookers with reasonable arguments that they can go on to use themselves.