Without data, you're just another person with an opinion. - W. Edwards Deming

Quality comes not from inspection, but from improvement of the production process.

Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.

The aim of this book is to try to explain to top management of America that their job is to improve competitive position. One need not be an economist to understand from the papers that many American products are not competitive at home or abroad, lost to foreign invasion, causing unemployment at home. Failure of management to plan for the future and to foresee problems has nurtured waste of manpower, of materials and of machine time, all of which raise the manufacturers costs and the price the purchaser must pay. The consumer is not always willing to subsidize this waste.