At the present time administration is more an art than a science; in fact there are those who assert dogmatically that it can never be anything else.… - Lyndall Fownes Urwick

Before Mary Follett, industrial groups had seldom been the subject of study of political or social scientists. It was her special merit to turn from the traditional subjects of study - the state or the community as a whole - progressively to concentrate on the study of industry... Her approach was to analyse the nature of the consent on which any democratic group is based by examining the psychological factors underlying it. This consent, she suggested, is not static but a continuous process, generating new and living group ideas through the interpenetration of individual ideas.

To hold a group or individual accountable for activities of any kind without assigning to him or them the necessary authority to discharge that responsibility is manifestly both unsatisfactory and inequitable. It is of great Importance to smooth working that at all levels authority and responsibility should be coterminous and coequal.

An attempt will also be made to fill in some of the gaps in the first volume. The thirteen men and women herein described are by no means all and not necessarily the most distinguished of those who have contributed to the movement. It seems to have a special attraction for two types of mind—the employer or technician who finds in the direction of industrial work a responsibility to his fellows which outweighs in interest the commercial or technical aspect of his task, and the scientist specialising in some particular field, who is not satisfied to remain purely a specialist, but feels that the intellectual methods and the integrity of the genuine research worker have a wider contribution to make in the crisis which faces our civilisation.