To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take i… - W. Edwards Deming

Defects are not free. Somebody makes them, and gets paid for making them.

The aim of this book is to try to explain to top management of America that their job is to improve competitive position. One need not be an economist to understand from the papers that many American products are not competitive at home or abroad, lost to foreign invasion, causing unemployment at home. Failure of management to plan for the future and to foresee problems has nurtured waste of manpower, of materials and of machine time, all of which raise the manufacturers costs and the price the purchaser must pay. The consumer is not always willing to subsidize this waste.

Quality comes not from inspection, but from improvement of the production process.