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Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and m… - Armand V. Feigenbaum
" "Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer.
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About Armand V. Feigenbaum
Armand Vallin Feigenbaum (April 6, 1922 – November 13, 2014) was an American businessman, management consultant, and quality control expert. He started his career as manager at General Electric (GE) in Schenectady, New York, where he worked in quality control. Feigenbaum devised the concept of Total Quality Control which inspired Total Quality Management (TQM).
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Armand Vallin Feigenbaum
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The materials presented in this book have been developed in industry for use in meeting a wide variety of practical industrial problems. They have been used in several factories both as the "plan of attack" for organizing new quality-control programs and as text material for in-service training courses.
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