Make others feel they are important; it will make their day and it will make your day. - Kevin Kelly

We are particularly susceptible to bias when we are hurting or desperate.

In the next 30 years we will continue to take solid things — an automobile, a shoe — and turn them into intangible verbs. Products will become services and processes. Embedded with high doses of technology, an automobile becomes a transportation service, a continuously updated sequence of materials rapidly adapting to customer usage, feedback, competition, innovation, and wear.

Let someone know you remembered their name and they won’t ever forget yours. To help remember their name, repeat it on first hearing.