problem-solving leaders have one thing in common: a faith that there's always a better way. - Gerald M. Weinberg

The important thing is not to stop questioning. Curiosity has Its own reason for existing. One cannot help but be In awe when he contemplates the mysteries of eternity, of life, of the marvelous structure of reality. It is enough if one tries to comprehend a little of this mystery every day. Never lose a holy curiosity. - Albert Einstein (From “Death of a Genius,” by William Miller, LIFE Magazine, May 2, 1955 © 1955 Time Inc.)

By making the time tradeoff explicit and by indicating a willingness to contribute time now, I make it clear that it is a problem of limited time, not a problem of limited respect for the other person.

Jane easily shifts among activities — testing for discovery, pinpointing, locating, determining significance, repairing, troubleshooting, and testing to learn. As long as she continues to serve her customers, it doesn't really matter which task she performs at any given time.