We're in the service industry. The better we understand the… - Tonya Butler

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We're in the service industry. The better we understand the people we're trying to serve, the better their care will be.

Tonya Butler

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About Tonya Butler

Tonya Lynn Butler (born October 20, 1980) is an American athlete who is the first woman ever to score a field goal in a college football game.

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And it's important to remember that it's not just the individuals in the community you're serving. You're also serving the community as a whole, which has its own personality and its own issues

"In order to prepare our students for the future, we need them to have a broader range of knowledge, and a technique they can use to help them get to the bottom line. They used to call it “critical thinking.”

We're in the service industry. The better we understand the people we're trying to serve, the better their care will be. - Tonya Butler

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