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" "It is best to be the CEO; it is satisfactory to be an early employee, maybe the fifth or sixth or perhaps the tenth. Alternately, one may become an engineer devising precious algorithms in the cloisters of Google and its like. Otherwise one becomes a mere employee. A coder of websites at Facebook is no one in particular. A manager at Microsoft is no one. A person (think woman) working in customer relations is a particular type of no one,
Ellen Ullman is an American computer programmer and author. She has written novels as well as articles for various publications, including Harper's, Wired, the New York Times and Salon. Her essays and novels analyze the human side of the world of computer programming.
Biography information from Wikiquote
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Yet, when we allow complexity to be hidden and handled for us, we should at least notice what we are giving up. We risk becoming users of components, handlers of black boxes that do not open or don’t seem worth opening. We risk becoming people who cannot really fix things, who can only swap components, work with mechanisms we can use but do not understand in crucial ways. This not-knowing is fine while everything works as we expected. But when something breaks or goes wrong or needs fundamental change, what will we do except stand helpless in the face of our own creations
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Somehow, even if it means laws and rules and governments, we must find our way back to the technologists’ dream of the internet, the free exchanges among millions of equals; the following of links to links, unobserved, as we desire; the personal web pages we created, of our own designs, defeating the domination of Microsoft’s and Apple’s standard human interfaces. We must go back to that internet, even if it existed for only a flickering moment, or never existed except in idylls and nostalgia. We must route around the new bad corporate net; or create a superset of it; or an alternative. Or something.