Perfectionism hampers success. In fact, it’s often the path to depression, anxiety, addiction, and life-paralysis. - Brené Brown

The idea that regret is a fair but tough teacher can really piss people off. “No regrets” has become synonymous with daring and adventure, but I disagree. The idea of “no regrets” doesn’t mean living with courage, it means living without reflection. To live without regret is to believe we have nothing to learn, no amends to make, and no opportunity to be braver with our lives.

As Anne Lamott said, “Expectations are resentments waiting to happen.” We have the tendency to visualize an entire scenario or conversation or outcome, and when things don’t go the way we’d imagined, disappointment can become resentment. This often happens when our expectations are based on outcomes we can’t control, like what other people think, what they feel, or how they’re going to react.

Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.