Management’s job. It is management’s job to direct the efforts of all components toward the aim of the system. The first step is clarification: every… - W. Edwards Deming

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Management’s job. It is management’s job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit centre.