What is essential is that nothing should inhibit individuals from applying to others for information and advice, or for additional effort. This in tu… - Tom Burns

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What is essential is that nothing should inhibit individuals from applying to others for information and advice, or for additional effort. This in turn depends on the ability to suppress differences of status and of technical prestige on occasions of working interaction, and on the absence of barriers to communication founded on functional preserves, privilege, or personal reserve.

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About Tom Burns

Tom Burns FBA (16 January 1913 - 20 June 2001) was a prominent British sociologist, author and founder of the Sociology department at . He is known for his pioneering work on contingency theory.

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In mechanistic systems the problems and tasks facing the concern as a whole are broken down into specialisms. Each individual pursues his task as something distinct from the real tasks of the concern as a whole, as if it were the subject of a subcontract. "Somebody at the top" is responsible for seeing to its relevance. The technical methods, duties, and powers attached to each functional role are precisely defined. Interaction within management tends to be vertical, i.e., between superior and subordinate... Management, often visualized as the complex hierarchy which is familiar in organization charts, operates a simple control system, with information flowing up through a succession of filters, and decisions and instructions flowing downwards through a succession of amplifiers.

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It follows that the more definition is given, the more omniscient the management must be, so that no functions are left whole or partly undischarged, no person is overburdened with undelegated responsibility, or left without the authority to do his job properly.

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