A gorilla, speaking with sign language, makes a joke. We’re amazed. She’s showing the fullest expression of a soul. But when a person is humorless, i… - Derek Sivers

But I never again promised a customer that I could do something that was beyond my full control.

They did it saying, “We need the very best,” but it didn’t improve anything for the customers. Never forget that absolutely everything you do is for your customers. Make every decision — even decisions about whether to expand the business, raise money, or promote someone — according to what’s best for your customers. If you’re ever unsure what to prioritize, just ask your customers the open-ended question, “How can I best help you now?” Then focus on satisfying those requests.

Every year or two, change your job and move somewhere new.
Change the way you eat, look, and talk.
Change your preferences, opinions, and usual responses.
Try the opposite of before.