The key issues facing managers in sales are no different than those faced by managers in other disciplines. Sales managers say they face problems such as "It takes us too long...we need to reduce the error rate." They want to know, "How do customers perceive us?" These issues are no different than those facing managers trying to improve in other fields. The systematic approaches to improvement are identical. ... There should be no reason our familiar principles of quality and process engineering would not work in the sales process.
Romanian-American engineer and management consultant (1904–2008)
Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a Romanian-born American engineer and management consultant. He was an evangelist for quality and quality management, having written several books on those subjects. He was the brother of Academy Award winner . \== Contribuciones a la teoría de la calidad == Una de las principales aportaciones de Joseph Juran al campo de la gestión de la calidad fue la formulación de la Trilogía de Juran, un enfoque estructurado que comprende tres procesos fundamentales: la planificación de la calidad, el control de la calidad y la mejora de la calidad. Este modelo promueve la idea de que la calidad no debe limitarse a la inspección final del producto, sino que debe integrarse en todas las etapas del proceso organizacional. Juran también fue pionero en el concepto de los costos de la mala calidad, argumentando que las fallas en los productos o servicios generan pérdidas significativas debido a retrabajos, devoluciones, desperdicios y pérdida de clientes, por lo que recomendaba invertir en prevención y mejora continua. Estos conceptos han sido ampliamente adoptados en industrias de todo el mundo como base para los sistemas modernos de calidad. La teoría de Juran, nos da un modelo y secuencias de pasos para poder resolver los problemas mas simples y complejos con el ciclo de Deming; que consta, en actuar, estudiar, planificar y Hacer.
From: Wikiquote (CC BY-SA 4.0)
Birth Name:
Joseph Moses Juran
Alternative Names:
José Moisés Juran
From Wikidata (CC0)
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There is so much to be learned by studying how Dr. Ishikawa managed to accomplish so much during a single lifetime. In my observation, he did so by applying his natural gifts in an exemplary way. He was dedicated to serving society rather than serving himself. His manner was modest, and this elicited the cooperation of others. He followed his own teachings by securing facts and subjecting them to rigorous analysis. He was completely sincere, and as a result was trusted completely.