The problem of quality management is not what people don't … - Philip B. Crosby

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The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Philip B. Crosby

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About Philip B. Crosby

Philip Bayard "Phil" Crosby (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices. Crosby initiated the program at the . As the quality control manager of the program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

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Alternative Names: Cero defectos

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W. Edwards Deming Armand V. Feigenbaum Jeffrey K. Liker Peter Drucker James W. Dean Jr.

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A rule to live by: I won't use anything I can't explain in five minutes.

Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.

Management has to get right in there and be active when it comes to quality.

The problem of quality management is not what people don't know about it. The problem is what the think they do know. - Philip B. Crosby

About Philip B. Crosby

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