Quality is conformance to requirements - nothing more, noth… - Philip B. Crosby

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Quality is conformance to requirements - nothing more, nothing less.

Philip B. Crosby

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About Philip B. Crosby

Philip Bayard "Phil" Crosby (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices. Crosby initiated the program at the . As the quality control manager of the program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

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Alternative Names: Cero defectos • Philip Bayard Crosby

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W. Edwards Deming Armand V. Feigenbaum Jeffrey K. Liker Peter Drucker James W. Dean Jr.

Additional quotes by Philip B. Crosby

Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.

The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Improving quality requires a culture change, not just a new diet.

Quality is conformance to requirements - nothing more, nothing less. - Philip B. Crosby

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