The most challenging question confronting business leaders and managers in the new millennium is not "How do we succeed?" It’s: "How do we stay succe… - Peter S. Pande

Six Sigma is a system for improving the quality of organizational processes. It was originally developed at in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, . General Electric CEO Jack Welch, has been preaching about and implementing the Six Sigma philosophy throughout General Electric, and credits the program with millions of dollars in annual cost savings and product quality improvements.

Processes are where the Action is: Whether focused on designing products and services, measuring performance, improving efficiency and customer satisfaction or even running the business, Six Sigma positions the process as the key vehicle of success.

So much has happened since the first publication of The Six Sigma Way, and it has been rewarding to find that much of what was in the book then still holds true. At the same time, the opportunity to reflect on how organizations have used, or misused, Six Sigma had offered a lot of new insights. We're pleased that this updated book will offer some real benefit to individuals and organizations still focused on driving continuous improvement today.”