Processes are where the Action is: Whether focused on designing products and services, measuring performance, improving efficiency and customer satis… - Peter S. Pande

Proactive Management : In real world though proactive management means making habits out of what we are, too often, neglected business practices; defining ambitious goals and reviewing them frequently, setting clear priorities, focus on problem prevention rather than firefighting and questioning why we do things instead of blindly defending them.

The most challenging question confronting business leaders and managers in the new millennium is not "How do we succeed?" It’s: "How do we stay successful?"

Six Sigma is a system for improving the quality of organizational processes. It was originally developed at in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, . General Electric CEO Jack Welch, has been preaching about and implementing the Six Sigma philosophy throughout General Electric, and credits the program with millions of dollars in annual cost savings and product quality improvements.