I had to be a complete son of a bitch to get any results, which often entailed losing my temper five or six times in a day. Being calm and reasonable… - Norman Schwarzkopf Jr.

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I had to be a complete son of a bitch to get any results, which often entailed losing my temper five or six times in a day. Being calm and reasonable just didn't work. For one thing the antiwar protests were mounting in the United States and a lot of our draftees knew they'd been sent to an unpopular war and didn't want to fight. Then there was the Army's policy of keeping Vietnam tours to one year, which meant a constant stream of raw recruits and a constant exodus of experienced men. When these new kids arrived, they'd immediately be exposed to a bogus combat-veteran culture that was in reality no more than an accumulation of bad habits. Some other troops would tell them: "Forget that crap you learned in basic training. This is how we do it around here. This is the real thing."