One day at the State Department, about two in the afternoon, I was wandering around and ran into a young lady leaving the building. She did not seem to recognize me, or else she didn’t let me know that she recognized me. I asked her why she was leaving so early. “I’m on flextime,” she told me. “I started at seven a.m.” That got me curious; I didn’t know much about flextime. I fell in stride with her and talked about how it worked for her and her fellow employees. I learned more about the program than I had ever heard from my staff. It was a good program, I realized — worth expanding. Meanwhile, she still didn’t acknowledge who I was. To needle her, I said, “Gee, I’d like to get flextime. How did you do it?” “Ask your immediate supervisor,” she responded. “I’ll do that on Monday, after he comes down from Camp David,” I told her. She didn’t miss a beat. “Good,” she said. “I hope you get it.” She went through the door and I stood there not knowing if I’d been had. But I had learned a lot about flextime, a small thing for me, but a big thing for her and lots of my employees.

I understand how strongly so many of my fellow veterans and citizens feel about the flag and I understand the powerful sentiment in state legislatures for such an amendment. I feel the same sense of outrage. But I step back from amending the Constitution to relieve that outrage. The First Amendment exists to insure that freedom of speech and expression applies not just to that with which we agree or disagree, but also that which we find outrageous. I would not amend that great shield of democracy to hammer a few miscreants. The flag will be flying proudly long after they have slunk away.

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Loyalty is disagreeing strongly, and loyalty is executing faithfully. The decision is not about you or your ego; it is about gathering all the information, analyzing it, and trying to get the right answer. I still love you, so get mad and get over it.

Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.

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Keep looking below surface appearances. Don't shrink from doing so just because you might not like what you find.

Butch knew before he walked in that he was entering the lion’s den, and he wasn’t surprised when he got thrown out. Word quickly spread around the Pentagon, as it always does when things like that happen. Not long after I heard about it I ran into Butch in a hallway. As we walked along, I offered him comforting words. “Hey,” he said quietly, “he don’t pay me to give him happy talk.

A dream doesn't become reality through magic; it takes sweat, determination and hard work.-Colin Powell

The healthiest competition occurs when average people win by putting above average effort.

Don't get me wrong. I don't look down on intelligence gatherers, and I don't mean to condemn any specific intelligence staff or the intelligence community. It's a hard, stressful, vitally necessary job. During my career I've worked with intelligence agencies and experts of every kind, from a young lieutenant, battalion-level intelligence officer to all sixteen branches of the U.S. intelligence community. With rare exceptions, intelligence analysts do all they can to give you the information and facts you need to understand the enemy and the situation and come up with the best decision. I found over the years that my intelligence staffs told the best story when I worked with them as they were putting it together. I questioned them constantly; I sent written analyses back, loaded with scribbles in the margins; I challenged them to defend their analyses. Staffs appreciated the challenge. They wanted to get the story right as much as I did.

Perpetual optimism, believing in yourself, believing in your purpose, believing you will prevail, and demonstrating passion and confidence is a force multiplier. If you believe and have prepared your followers, the followers will believe.