Do you know what I’ve learned, after three decades of death?” Gamache asked, leaning toward the agent and lowering his voice. Despite himself, the ag… - Louise Penny

The bistro was his secret weapon in tracking down murderers. Not just in Three Pines, but in every town and village in Quebec. First he found a comfortable café or brasserie, or bistro, then he found the murderer. Because Armand Gamache knew something many of his colleagues never figured out. Murder was deeply human, the murdered and the murderer. To describe the murderer as a monstrosity, a grotesque, was to give him an unfair advantage. No. Murderers were human, and at the root of each murder was an emotion. Warped, no doubt. Twisted and ugly. But an emotion. And one so powerful it had driven a man to make a ghost.

Gamache's job was to collect the evidence, but also to collect the emotions. And the only way he knew to do that was do get to know the people. To watch and listen. To pay attention, and the best way to do that was in a deceptively casual way in a deceptively casual setting.

Like the bistro.

What did falling in love do for you? Can you ever really explain it? It filled empty spaces I never knew were empty. It cured a loneliness I never knew I had. It gave me joy. And freedom. I think that was the most amazing part. I suddenly felt both embraced and freed at the same time.

...while forgetting the past might condemn people to repeat it, remembering it too vividly condemned them to never leave.