[Great creative minds] think like artists but work like accountants. - Cal Newport

Once you’ve identified these goals, list for each the two or three most important activities that help you satisfy the goal. These activities should be specific enough to allow you to clearly picture doing them. On the other hand, they should be general enough

Conclusion #3: Passion Is a Side Effect of Mastery

… a better objective for support units would be the following: to effectively fulfill their administrative duties with as small an impact as possible on the specialists’ main work obligations. If taken seriously this metric might mean a given support unit needs to make its own work less efficient to better serve the organization.