[Mistake 2:] Managers need all the information they want. Most MIS designers "determine" what information is needed by asking managers what informati… - Russell L. Ackoff

Man seeks objectives that enable him to convert the attainment of every goal into a means for the attainment of a new and more desirable goal. The ultimate objective in such a sequence cannot be obtainable; otherwise its attainment would put an end to the process. An end that satisfies these conditions is an ideal... Thus the formulation and pursuit of ideals is a means by which to put meaning and significance into his life and into the history of which he is part.

The less important an issue is, the more time managers spend discussing it. More time is spent on small talk than is spent on large talk. Most talk is about what matters least. What matters least is what most of us know most about.

A bureaucrat is one who has the power to say “no” but none to say “yes”. Bureaucrats can find an infinite number of reasons for rejecting any proposed change, but can find none for accepting it.