A rule to live by: I won't use anything I can't explain in … - Philip B. Crosby

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A rule to live by: I won't use anything I can't explain in five minutes.

Philip B. Crosby

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About Philip B. Crosby

Philip Bayard "Phil" Crosby (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices. Crosby initiated the program at the . As the quality control manager of the program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

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Alternative Names: Cero defectos

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W. Edwards Deming Armand V. Feigenbaum Jeffrey K. Liker Peter Drucker James W. Dean Jr.

Additional quotes by Philip B. Crosby

Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.

Quality is conformance to requirements - nothing more, nothing less.

Change should be a friend. It should happen by plan, not by accident.

A rule to live by: I won't use anything I can't explain in five minutes. - Philip B. Crosby

About Philip B. Crosby

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