To Retain those who are present, be loyal to those who are absent. - Stephen Covey

Most believe that the key to influence is communication — getting your point across clearly and speaking persuasively. In fact, if you think about it, don’t you find that, while others are speaking to you, instead of really listening to understand, you are often busy preparing your response?

It's sometimes a painful process. It's a change that has to be motivated by a higher purpose, by the willingness to subordinate what you think you want now for what you want later.

People can't live with change if there's not a changeless core inside them.