Works in ChatGPT, Claude, or Any AI
Add semantic quote search to your AI assistant via MCP. One command setup.
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job … - Mary E. Guy
" "Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
English
Collect this quote
About Mary E. Guy
Mary Ellen Guy (born ca. 1950) is an American political scientist, and Professor the . After her MA in Rehabilitation Counseling from , and another MA in psychology from , she obtained her Ph.D. degree in political science from . She is known for her work in public Management, organizational behavior, and human resources. She currently sits on the editorial board of the Journal of Public Affairs Education.
Related quotes. More quotes will automatically load as you scroll down, or you can use the load more buttons.
Additional quotes by Mary E. Guy
The man instrumental in the creation of the Brookings Institution, Charles E. Merriam, sought to move toward a “science of politics.” In his presidential address to APSA in 1921, he spoke of what he called a pressing problem, the reconstruction of the methods of political study (Merriam 1921, 174). Thus began a trend that placed increasing emphasis on the development of theories and testable hypotheses.
Loading...