The difference between management and administration (which is what the bureaucrats used to do exclusively)... is the difference... between choice an… - Robert Heller

All businesses operate below their true potential. That is unavoidable, given the fallibility of human beings.

Management is a far more homely business than its would be scientists suggest, more closely allied to cookery than any other human activity. Like cooking, it rests on a degree of organisation and on adequate resources. But just as no two chefs run their kitchens the same way, so no two managements are the same.

My first book “The Naked Manager”, a big success in 1971, had been followed by many others, and I wanted to write still more. Writing books is very interesting as each new project takes you in a different direction. You learn a lot – especially about what you yourself really think.