When we change the way we communicate, we change society. - Clay Shirky

TV is unbalanced—if I own a TV station, and you own a television, I can speak to you, but you can’t speak to me. Phones, by contrast, are balanced; if you buy the means of consumption, you automatically own the means of production. When you purchase a phone, no one asks if you just want to listen, or if you want to talk on it too. Participation is inherent in the phone, and it’s the same for the computer. When you buy a machine that lets you consume digital content, you also buy a machine to produce it. Further, you can share material with your friends, and you can talk about what you consumed or produced or shared. These aren’t additional features; they are part of the basic package.

Social production is not a panacea; it is just an alternative. Although we are better off being able to use it when it is valuable, it brings its own challenges, just as production via firms and governments does. Even the simplest pooled effort or voluntary participation can be fraught with tension among the individual participants, and between those individuals and the group. Like many aspects of social life, this problem has no solution; the dilemma can be addressed only by various compromises, none of them wholly satisfactory. One way to help a group of participants improve their ability to function together is the creation and maintenance of shared culture.

[an Ontario-based bus company] Trentway-Wagar was arguing that because carpooling used to be inconvenient, it should always be inconvenient, and if that inconvenience disappeared, then it should be reinserted by legal fiat. Curiously, an organization that commits to helping society manage a problem also commits itself to the preservation of that same problem, as its institutional existence hinges on society’s continued need for its management. Bus companies provide a critical service—public transportation—but they also commit themselves, as Trentway-Wagar did, to fending off competition from alternative ways of moving people from one place to another.