The real beginning of influence comes as others sense you are being influenced by them — when they feel understood by you — that you have listened de… - Stephen Covey

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The real beginning of influence comes as others sense you are being influenced by them — when they feel understood by you — that you have listened deeply and sincerely, and that you are open. But most people are too vulnerable emotionally to listen deeply — to suspend their agenda long enough to focus on understanding before they communicate their own ideas.