Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time. - Robert L. Flood

If Critical Systems Thinking is to contribute to enlightened societal practice, e.g., with respect to the pressing environmental and social issues of our time, it should be accessible not only to well-trained decision makers and academics but also to a majority of citizens.

Different methodologies express different rationalities stemming from alternative theoretical positions which they reflect. These alternative positions must be respected, and methodologies and their appropriate theoretical underpinnings developed in partnership.

Positivism : knowledge is hard, real, and capable of being transmitted in a tangible form.