I wrote on the envelope that it was not to be opened until the following day but then gave it to a boy who I knew was far too nosy not to open it imm… - Richard Branson

I don’t believe it can be taught as if it were a recipe. There aren’t ingredients and techniques that will guarantee success. Parameters exist that, if followed, will ensure a business can continue, but you cannot clearly define our business success and then bottle it as you would a perfume. It’s not that simple: to be successful, you have to be out there, you have to hit the ground running; and, if you have a good team round you and more than your fair share of luck, you might make something happen. But you certainly can’t guarantee it just by following someone else’s formula. Business is a fluid, changing substance.

escuchar atentamente a todo aquel que tenga una opinión para compartir y no solo a los autoproclamados expertos. También implica aprender del otro, del mercado y de los errores que se cometen a fin de llegar a un lugar original y radicalmente nuevo. Quizá lo más importante sea hacerlo divirtiéndose, con D mayúscula.

I believe that listening is one of the most important skills for any teacher, parent, leader, entrepreneur or, well, just about anyone who has a pulse.