I’m very interested in what sort of car she’s driving because I think it will reveal some insight into her personality. After all, I don’t have a car… - Max Barry

“Anyway, my plan. Last week I filed a claim for disability.”
“Disability? For what?”
“Stupidity.”
“Stupidity!”
“Think about it. If I’m born stupid, is that my fault? No, I’m just an honest, hardworking Joe, doing my stupid best. And the company can’t sack people who have a disability. It’s a fact.”
“Wow. That’s clever.”
“Thanks.” He smiles. “See, you just need to know how to work the company.”

On level 14, Elizabeth is falling in love. This is what makes her such a good sales rep, and an emotional basket case: she falls in love with her customers. It is hard to convey just how wretchedly, boot-lickingly draining it is to be a salesperson. Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel. There is something wrong with the kind of person who becomes a sales rep, or if not, there is something wrong after six months.

“We’ll refer the incident to the Government, and they will—”
“The Government? The enemy kicks you in the balls and you want to fill out a complaint form? You think the Government’s even on our side?”