It's sometimes a painful process. It's a change that has to be motivated by a higher purpose, by the willingness to subordinate what you think you wa… - Stephen Covey

The inside-out approach says that private victories precede public victories, that making and keeping promises to ourselves precedes making and keeping promises to others. It says it is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.

When other people disagree with us, we immediately think something is wrong with them. But, as the demonstration shows, sincere, clearheaded people see things differently, each looking through the unique lens of experience.

Is it logical that two people can disagree and that both can be right? It's not logical: it's psychological. And it's very real.