The fighting in western Bosnia intensified as the cease-fire approached. (...) Facing the end of the fighting, the Croats and the Bosnians finally bu… - Richard Holbrooke

As everybody who met him noted, Krajisnik had only one long and extraordinarily brushy eyebrow, which spanned his forehead, creating what looked like a permanent dark cloud over his deep-set eyes. Although Krajisnik had not been indicted by the War Crimes Tribunal - and could therefore participate in Dayton - it was hard to distinguish his views from those of his close friend Radovan Karadzic. Milosevic had often said that Krajisnik was "more difficult" than Karadzic, but we had little basis on which to make an independent judgment. (...) He and Izetbegovic knew each other well, from lengthy meetings in the Bosnian Assembly before the war. Krajisnik owned a five-hectare farm on the edge of Sarajevo, in an area that would probably revert to the Muslims in any settlement, and we often made bitter jokes that the war was really over "Krajisnik's five hectares".

My first stop in Rome was a call on an old friend, Foreign Minister Susanna Agnelli. Universally known as Sunni, she had been appointed to the post by the government of Lamberto Dini in part because of her personal stature. A former mayor and senator, the sister of Italy's most famous businessman, Gianni Agnelli, and the author of a best-selling memoir with the delightful title We always wore sailor suits, Sunni Agnelli combined aristocratic bearing with casual informality. Her giant white mane of hair and her imposing height added to her presence. She approached her job as she had probably approached everything else: with a relaxed confidence in her own intuition. She conveyed an impression of great amusement at the passing parade of overly intense men formulating policy. We had known each other for years, but only socially.

Our last call in Zagreb before returning to Washington was on U.N. Secretary-General Boutros-Ghali's senior representative in the former Yugoslavia, Yasushi Akashi, whom I had known since my two visits to Cambodia in 1992. Akashi had been harshly treated by the press and castigated by critics of the U.N. for his weakness. But it was entirely not his fault: he was operating under tight constraints imposed by Boutros-Ghali. Furthermore, Akashi was virtually ignored by General Janvier and the U.N. military. (...) He was leaving Zagreb with his previously distinguished records blemished, but his mission had been doomed from the start because of limits imposed from New York. The United States was delighted with his replacement: Kofi Annan (...), the U.N. official in whom we had the greatest confidence, and his arrival was good news.