I regret that we did not make a stronger effort to drop the name Republika Srpska. We underestimated the value to Pale of retaining their blood-soaked name. We may also have underestimated the strength of our negotiating hand on that day, when the bombing had resumed. In retrospect, I think we should have pushed Milosevic harder to change the name of the Bosnian Serb entity. Even if the effort failed, as Owen and Hill predicted, it would have been worth trying.

Shattuck and I were particularly concerned with the activities of Zeljko Raznatovic, popularly known as Arkan, one of the most notorious men in the Balkans. Even in former Yugoslavia, Arkan was something special, a freelance murderer who roamed across Bosnia and eastern Slavonia with his black-shirted men, terrorizing Muslims and Croats. To the rest of the world Arkan was a racist fanatic run amok, but many Serbs regarded him as a hero. His private army, the Tigers, had committed some of the war's worst atrocities, carrying out summary executions and virtually inventing ethnic cleansing in 1991-92. Western intelligence was convinced he worked, or had worked, for the Yugoslav secret police. (...) Although the [Hague ICTY] Tribunal had handed down over fifty indictments by October 1995, these did not include Arkan. I pressed Goldstone [<nowiki/>Richard Goldstone, ICTY president] on this matter several times, but because a strict wall separated the tribunal's internal deliberations from the American government, he would not tell us why Arkan had not been indicted. This was especially puzzling given Goldstone's stature and his public criticisms of the international peacekeeping forces for not arresting any of the indicted war criminals. Whenever I mentioned Arkan's name to Milosevic, he seemed annoyed. He did not mind criticism of Karadzic or Mladic, but Arkan - who lived in Belgrade, ran a popular restaurant, and was married to a rock star - was a different matter. Milosevic dismissed Arkan as a "peanut issue", and claimed he had no influence over him. But Arkan's activities in western Bosnia decreased immediately after my complaints. This was hardly a victory, however, because Arkan at large remained a dangerous force and a powerful signal that one could still get away with murder - literally - in Bosnia.

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As everybody who met him noted, Krajisnik had only one long and extraordinarily brushy eyebrow, which spanned his forehead, creating what looked like a permanent dark cloud over his deep-set eyes. Although Krajisnik had not been indicted by the War Crimes Tribunal - and could therefore participate in Dayton - it was hard to distinguish his views from those of his close friend Radovan Karadzic. Milosevic had often said that Krajisnik was "more difficult" than Karadzic, but we had little basis on which to make an independent judgment. (...) He and Izetbegovic knew each other well, from lengthy meetings in the Bosnian Assembly before the war. Krajisnik owned a five-hectare farm on the edge of Sarajevo, in an area that would probably revert to the Muslims in any settlement, and we often made bitter jokes that the war was really over "Krajisnik's five hectares".

The controlled chaos is one way to get creativity. The intensity of it, the physical rush, the intimacy created the kind of dialogue that leads to synergy … The U.N. by contrast is sterile, overly concerned with protocol, overly formal, filled with set-piece speeches. This is what the U.N. in theory is supposed to be but can't.

The International War Crimes Tribunal, located at The Hague. When it was established by the United Nations Security Council in 1993, the tribunal was widely viewed as little more that a public relations device. It got off to a slow start (...) During our negotiations, the tribunal emerged as a valuable instrument of policy that allowed us, for example, to bar Karadzic and all other indicted war criminals from public office. Yet no mechanism existed for the arrest of indicted war criminals.

Most American officials viewed Prime Minister Haris Silajdzic as the Bosnia leader with the broadest vision - an eloquent advocate of a multiethnic state. But his power struggles with Izetbegović and Sacirbey and other members of the Bosnian government often isolated him. His collegues complained that he was difficult to work with. He carried a serious additional burden: Tuđman and Milošević distrusted him. Nevertheless, Silajzic was one of the two most popular Muslim politicians in Bosnia, along with Izetbegović. My own feelings about Silajdzic shifted frequently. There was something touching about his intensity and energy, and his constant desire to improve himself intellectually. Although always busy, he seemed alone - his wife and son lived in Turkey. Silajdzic was the only Bosnian official who seemed genuinely to care about economic reconstruction of his ravaged land. His unpredictable moods worried us, but his support would be essential for any peace agreement.

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The fighting in western Bosnia intensified as the cease-fire approached. (...) Facing the end of the fighting, the Croats and the Bosnians finally buried their differences, if only momentarily, and took Sanski Most and several other smaller towns. But Prijedor still eluded them. For reasons we never fully understood, they did not capture this important town, a famous symbol of ethnic cleansing.<nowiki>* (*</nowiki>In March 1997, I attended a showing at the Council on Foreign Relations in New York of a powerful documentary film, Calling the ghosts, that recounted the brutal treatment two Bosnian women from Prijedor had suffered during their incarceration at the notorious Omarska prison camp. Following the film, the two women angrily asked me why they were still unable to return to their hometown. I told them we'd repeatedly encouraged an assault on Prijedor. They were astonished; they said General Dudakovic, the Bosnian commander, had told them personally that "Holbrooke would not let us capture Prijedor and Bosanski Novi". I subsequently learned that this story was widely believed in the region. This revisionism was not surprising; it absolved Dudakovic and his associates of responsibility for the failure to take Prijedor. I suspect the truth is that after the disaster at the Una River the Croatians did not want to fight for a town the would have to turn over to the Muslims - and the Bosnians could not capture it unaided.

We never fully understood why Milosevic decided to give Sarajevo to the Muslims. But in retrospect, the best explanation may be that he was fed up with the Bosnian Serbs and had decided to weaken their Pale base by giving away the Serb-controlled part of Sarajevo. By giving the Federation all of Bosnia's capital, perhaps Milosevic wanted to weaken Karadzic and strengthen the Serbs in other parts of Bosnia, especially Banja Luka. This explanation was consistent with one of Milosevic's main themes at Dayton: that the Bosnian Serb leadership had become an impediment, even though he had earlier made common cause with them. Milosevic had often talked of strengthening the "intellectuals" and businessmen of Banja Luka in order to weaken Pale; now he seemed to be putting his theory into action.

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To further weaken Pale, I proposed that the Dayton agreement include a provision moving the Bosnian Serb capital to Banja Luka. Milosevic seemed interested in this proposal but, to my surprise, Izetbegovic demurred. Even though he hated the leadership in Pale, he seemed to think he could work with them, especially his old associate from the Bosnian Assembly, Momcilo Krajisnik. Izetbegovic also saw value in keeping the capitals of the two entities close to each other so that Sarajevo remained the only important political center in Bosnia. He may also have feared that if the Bosnian Serb capital moved to Banja Luka, which is closer to Zagreb than Sarajevo, it would accelerate the permanent division of the country and only strengthen Tudjman. Whatever Izetbegovic's reasons for not wanting to close Pale, it was a mistake. The mountain town was solely a wartime capital, established by an indicted war criminal and his henchmen. It was the living symbol - and headquarter - of his organization. We should have pushed Izetbegovic harder to agree to establish the Serb capital at Banja Luka. It would have made a big difference in the effort to implement the Dayton agreements.

My first stop in Rome was a call on an old friend, Foreign Minister Susanna Agnelli. Universally known as Sunni, she had been appointed to the post by the government of Lamberto Dini in part because of her personal stature. A former mayor and senator, the sister of Italy's most famous businessman, Gianni Agnelli, and the author of a best-selling memoir with the delightful title We always wore sailor suits, Sunni Agnelli combined aristocratic bearing with casual informality. Her giant white mane of hair and her imposing height added to her presence. She approached her job as she had probably approached everything else: with a relaxed confidence in her own intuition. She conveyed an impression of great amusement at the passing parade of overly intense men formulating policy. We had known each other for years, but only socially.

Our last call in Zagreb before returning to Washington was on U.N. Secretary-General Boutros-Ghali's senior representative in the former Yugoslavia, Yasushi Akashi, whom I had known since my two visits to Cambodia in 1992. Akashi had been harshly treated by the press and castigated by critics of the U.N. for his weakness. But it was entirely not his fault: he was operating under tight constraints imposed by Boutros-Ghali. Furthermore, Akashi was virtually ignored by General Janvier and the U.N. military. (...) He was leaving Zagreb with his previously distinguished records blemished, but his mission had been doomed from the start because of limits imposed from New York. The United States was delighted with his replacement: Kofi Annan (...), the U.N. official in whom we had the greatest confidence, and his arrival was good news.

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Our meeting with Admiral Leighton Smith, on the other hand, did not go well. He had been in charge of the NATO air strikes in August and September , and this gave him enormous credibility, especially with the Bosnian Serbs. Smith was also the beneficiary of a skillful public relations effort that cast him as the savior of Bosnia. In a long profile, Newsweek had called him "a complex warrior and civilizer, a latter-day George C. Marshall." This was quite a journalistic stretch, given the fact that Smith considered the civilian aspects of the task beneath him and not his job - quite the opposite of what General Marshall stood for.

The situation also gave U.N. Secretary-General Boutros-Ghali a chance to start the U.N.'s disegagement from Bosnia, something he had long wanted to do. After a few meetings with him, I concluded that this elegant and subtle Egyptian, whose Coptic family could trace its origins back over centuries, had disdain for the fractious and dirty peoples of the Balkans. Put bluntly, he never liked the place. In 1992, during his only visit to Sarajevo, he made the comment that shocked the journalists on the day I arrived in the beleaguered capital: "Bosnia is a rich man's war. I understand your frustration, but you have a situation here that is better than ten other places in the world. … I can give you a list." He complained many times that Bosnia was eating up his budget, diverting him from other priorities, and threatening the whole U.N. system. "Bosnia has created a distortion in the work of the U.N.", he said just before Srebrenica. Sensing that our diplomatic efforts offered an opportunity to disengage, he informed the Security Council on September 18 that he would be ready to end the U.N. role in the former Yugoslavia, and allow all key aspects of implementation to be placed with others. Two days later, he told Madeleine Albright that the Contact Group should create its own mechanism for implementation - thus volunteering to reduce the U.N.'s role at a critical moment. Ironically, his weakness simplified our task considerably.