Jason, the whole company is at your command. Whatever you need, I will make sure you get it. Anthony, Jason is going to work to deliver all the value that EDS expects, but he will fail. He will fail to deliver one hundred percent of expectations, so you are now in charge of finding out what they don’t expect, but want. You are in charge of finding the exciting value. When you do, we will deliver it.
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It would be terrible, if no one expected anything from me. [...] Of course, I can't always deliver one hundred percent, but what I always try to do is: respond to their expectation at one hundred twenty percent level. That's why – when I fail to do so – the disappointment is huge, and when I [succeed], it's an amazing sense of achievement that no words can describe.
Yuzuru Hanyū, Japanese figure skater (born 1994)
2020
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