One thing that helps is to remember that feedback, like truth, is not absolute. Feedback is an opinion, grounded in observations and experiences, whi… - Sheryl Sandberg

One thing that helps is to remember that feedback, like truth, is not absolute. Feedback is an opinion, grounded in observations and experiences, which allows us to know what impression we make on others. (p.83)

Feedback is an opinion, grounded in observations and experiences, which allows us to know what impression we make on others.

To really care about others, we have to understand them - what they like and dislike, what they feel as well as think. Emotion drives both men and women and influences every decision we make. Recognizing the role emotions play and being willing to discuss them makes us better managers, partners, and peers.

​When it’s safe to talk about mistakes, people are more likely to report errors and less likely to make them.

When a woman excels at her job, both male and female coworkers will remark that she may be accomplishing a lot, but is “not well-liked by her peers.” She is probably also “too aggressive,” “not a team player,” “a bit political,” “can’t be trusted,” or “difficult.