Sadly, we must report that despite the success stories described in previous chapters, many companies that begin reengineering don’t succeed at it...… - Michael Martin Hammer

Business reengineering isn't about fixing anything. Business reengineering means starting all over, starting from scratch. Business reengineering means putting aside much of the received wisdom of two hundred years of industrial management,... How people and companies did things yesterday doesn't matter to the business reengineer.

A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer. A business process has a goal and is affected by events occurring in the external world or in other processes.

THIS BOOK is not about reengineering; it is about reengineering’s consequences, about its aftermath and its abiding legacy.