Michael Gerber Quotes

Thus, the Entrepreneurial Model does not start with a picture of the business to be created but of the customer for whom the business is to be created.

The true start-up of a business is what happens before you start-up.

people who are exceptionally good in business aren’t so because of what they know but because of their insatiable need to know more.

To be a great Technician is simply insufficient to the task of building a great small business. Being consumed by the tactical work of the business, as every Technician suffering from an Entrepreneurial Seizure is, leads to only one thing: a complicated, frustrating, and, eventually, demeaning job!

The difference between great people and everyone else is that great people create their lives actively, while everyone else is created by their lives, passively waiting to see where life
takes them next. The difference between the two is the difference between living fully and just existing.

Documentation is an affirmation of order.

If your business depends on you, you don’t own a business — you have a job.

a business that ‘gets small again’ is a business reduced to the level of its owner’s personal resistance to change, to its owner’s Comfort Zone, in which the owner waits and works, works and waits, hoping for something positive to happen.

All you need to do is begin living your life as if it were important. All you need to do is take your life seriously. To create it intentionally. To actively make your life into the life you wish it to be.

En resumen, para alzarse sobre lo ordinario, la empresa ha de convertirse en una afirmación visual de una creencia, de un significado; en un medio de comunicación para que las personas transmitan lo que creen, qué les preocupa y qué les importa. Llevada a ese nivel, la visualización de una empresa adquiere visos artísticos. Y, al igual que con las obras de arte, al menos hay seis elementos tangibles en la matriz visual que hay que tener en cuenta a la hora de construir una empresa.

To The Entrepreneur, the business is the product.

CONFUSION 4: HOW TO KEEP YOUR CUSTOMER HAPPY Let’s say you’ve overcome the first three confusions — now how do you keep your Customer happy? Very simple…just keep your promise! And make sure your Customer knows you kept your promise every step along the way. In short, giving your Customers what they think they want is the key to keeping your Customers (or anyone else, for that matter) really happy. If your Customers need to interact with people (high touch, Tactile), make certain that they do. If they need to interact with things (high-tech, Neutral), make certain that they do. If they need to interact with ideas (in their head, Withdrawal), make certain that they do. And so forth. At E-Myth, we call this your Client Fulfillment System. It’s the step-by-step process by which you do the job you’ve contracted to do, and deliver the product you’ve promised. But what happens when your Customers are not happy? What happens when you’ve done everything I’ve mentioned here, and they are still dissatisfied?

great businesses are not built by extraordinary people but by ordinary people doing extraordinary things.

Every day at IBM was a day devoted to business development, not doing business.

He was running the business for him, not for me.