The model will provide consistent value to your customers, employees, suppliers, and lenders, beyond what they expect. 2. The model will be operated … - Michael Gerber

5. The Model Will Provide a Uniformly Predictable Service to the Customer

The Model Will Be Operated by People with the Lowest Possible Level of Skill

3. The Model Will Stand Out as a Place of Impeccable Order

4. All Work in the Model Will Be Documented in Operations Manuals

To be a great Technician is simply insufficient to the task of building a great small business. Being consumed by the tactical work of the business, as every Technician suffering from an Entrepreneurial Seizure is, leads to only one thing: a complicated, frustrating, and, eventually, demeaning job!

Contrary to popular belief, my experience has shown me that the people who are exceptionally good in business aren't so because of what they know but because of their insatiable need to know more.

El problema consiste en que pensamos que estamos despiertos. Pensamos que ya somos objetivos. Pensamos que ya somos individuos. Pensamos que ya somos libres. ¡Pensamos que pensamos!